Shoot me


How often do we get responses like: “huh?” and “what?” from service personnel when we ask them questions about some merchandise? Such responses will usually arouse an urge in me to knock their head. Instead of saying “huh?” and “what?”, why can’t they say: “Pardon me” or “Sorry, I didn’t hear what you said.”? I don’t get it.

I am tired of hearing the excuse that service level is horrendous because the staff are not properly trained in customer service. It sounds rather ridiculous to me that one needs to be trained to be polite. Does it mean that we can become super-polite if we have a bachelor degree or MBA in Courtesy?

We can’t smile and we have no idea how to be polite. Blame it on our education system. Yeah, right.